Zendesk
Reply from Zendesk
Reply from Zendesk lets your support team respond to app store reviews from the Zendesk ticket conversation. AppReviewBot reads the agent reply, checks that the review and destination are allowed to reply, and publishes the response to the App Store or Google Play through your connected store account.
This feature is for teams that already use Zendesk as their support queue and want review replies handled in the same place as ticket triage.
What agents can do
- Reply to App Store and Google Play reviews from Zendesk tickets
- Keep the review context inside Zendesk while the public response is posted to the store
- See an internal note when a reply is posted successfully
- See an internal note when AppReviewBot cannot post the reply, such as when replies are not enabled or the store account is not connected
- Avoid duplicate public replies when the same ticket receives another reply after the review already has a response
What the ticket includes
Zendesk tickets created by AppReviewBot include the review details your support team needs before replying:
- App name and store source
- Star rating, reviewer name, country, and review date when available