Reply from Destination
Reply from Zendesk – Setup Guide
Reply from Destination is currently in private beta and may not be available on your account yet. Contact support if you'd like early access.
This guide walks you through enabling Reply from Zendesk so you can reply to app store reviews directly from Zendesk without opening the AppReviewBot dashboard.
Requirements
- Paid plan – Reply from Zendesk is only available on a paid AppReviewBot plan.
- Zendesk destination already set up – You must have at least one Zendesk destination that receives review notifications.
- Developer account connected – The corresponding developer account must be connected in AppReviewBot.
To connect your store account follow: Apple App Store | Google Play Store
- Reviews from developer account – The app's reviews must be coming from the connected store account.
Step 1: Confirm store account and plan
- In the AppReviewBot dashboard, go to Billing from the sidebar and confirm you are on a paid plan.
- Make sure you have your store account connected.
Step 2: Enable Replies from Zendesk
- Go to Dashboard page from sidebar.
- Find the app that has your Zendesk destination.
- Open the app manage menu and select Enable Replies from Zendesk.
- You will get a toast notification that "Reply from Zendesk Enabled" if it's successfully enabled
Setup Complete
Now you can reply to the Tickets formed from the Reviews in your connected Zendesk account to directly post reply to the App Store
In Zendesk
Select the Review you want to reply to
Type your Reply then Click Submit and your reply will be posted directly to the App Store!
Conclusion
There you have it. Now you can reply to reviews without needing to leave Zendesk at all!