Reply from Google Chat

Reply from Google Chat adds a Reply action to review cards in your alert space. Open the dialog, write your response (or start from an AI draft), and AppReviewBot publishes it on the public App Store or Google Play listing — no App Store Connect, Play Console, or dashboard tab required.

Features

• Reply from the review card — One click opens a dialog with the full review context
• AI reply suggestions — Generate draft responses tailored to that review, pick one, edit if you want, then submit
• Posts to the store — Replies go through your connected developer account and appear on the live review thread
• Same space as alerts — Works on the Google Chat destination that already receives review notifications

Requirements

• Paid AppReviewBot plan
• Google Chat destination already receiving review alerts for the app
• Apple or Google store account connected in AppReviewBot
• Reviews must be from apps linked to that store account

Setup

1. Confirm plan and store account

1. Open Billing in the dashboard and confirm you are on a paid plan.
2. Connect your Apple App Store or Google Play account under Store Accounts.

2. Enable replies for the app

1. Go to Dashboard and find the app that uses your Google Chat destination.
2. Open the app Manage menu and enable replies from Google Chat (wording may vary slightly in the UI).
3. Confirm the destination that should show the Reply action.

3. Reply in Google Chat

After enabling, review cards include a Reply action.

In the reply dialog:

1. Read the review — Rating, text, app, and store are shown for context.
2. Draft with AI (optional) — Generate suggested replies tailored to that review.
3. Pick or write — Use a suggestion, or type your own reply.
4. Edit and submit — Adjust the wording if needed, then submit. The response is posted to the app store.

You can skip AI and type from scratch anytime. Suggestions are a starting point — your team always reviews before anything goes live.

Common use cases

• Respond without leaving Google Chat — Support replies from the review card while the rest of the team still has full context in the space
• Draft faster under load — When several reviews need answers, generate options per review instead of writing every reply from a blank field
• Close the loop after a fix — Tell a reviewer a reported bug is fixed in the latest version, straight from the thread where the team discussed it
• Handle spikes during incidents — When negative reviews jump after a release, the on-call person can generate a draft, tweak it, and post without switching to store consoles

Related

• Google Chat overview — all Google Chat capabilities
• Review Alerts — set up Google Chat notifications first
• Reply from Destination — other platforms that support in-app replies